Why doesn't the on-line order form show shipping costs?
Shipping costs are not figured until your order is received in our office.  Unlike some Internet sales companies, we do not estimate shipping costs.  We weigh your order and charge you the exact amount that we are charged to ship it from our house to yours and we choose the carrier with the best price and the best service in your area to get your order to you.

Is there a minimum amount I must order?
No, we do not have a minimum order and will accept orders of any size, but we do charge a $5.00 service charge for any order under $50.00 before shipping, sales tax or any other applicable charges are added in.

Why is there a service charge for orders under $50.00?
The service charge allows us to continue to provide you with grooming supplies at wholesale prices, regardless of the size of your order.  It offsets the cost of packing many small orders.

Do I have to pay sales tax on my order?
At this time, only California residents are required to pay sales tax on orders from American Pet Pro.

How will I know what my total is if the order form doesn't add in shipping or service charges?
Every new customer receives a courtesy email telling them what the total will be once shipping and applicable taxes or service charges are added. You will be given until the next day to approve, change or cancel the order.  If we do not hear from you by the time stated in your courtesy email, we will ship your order as you requested it, the day after we receive it.  Returning customers will not get this email as they already know there will be shipping charges added.

How will I know when to expect my order to arrive?
All orders placed over the Internet will receive an email telling them when the order has shipped, by what carrier, the tracking number which you can follow on the internet sites of that carrier, ie: MyUPS.com or FedEx.com

I forgot my password, what do I do?
Click the "forgot Password" link on the check out page and your password will be reset and emailed to you very quickly.

What do I do if something arrives damaged?
Always inspect your packages from the outside and if something appears to be damaged, alert the driver immediately.  If you notice damage to the carton, you should open the package and inspect for other damages before the driver leaves and ask for a damage claim form from the driver.  If the damages are not noticed until after the driver leaves, call the shipping company (UPS or Fed Ex) as soon as the damage is noticed and ask for a damage claim form.  It is the responsibility of the shipping company to reimburse you for any costs for damaged goods.

What do I do if my order never arrives?
You should have received an email from us, if you placed your order over the internet, which will have a tracking number in it.  You can track your order on-line (www.myups.com or www.fedex.com) and you can contact the shipping company with your tracking number and find out what has happened to your order.

I am not getting much help from the shipping company for my lost or damaged order.  Will you help me?
Of course we will.  Just call 800-543-9480 and we will do whatever we can to help you.

I don't live in the United States but want to order from American Pet Pro.  What can I do?
At this time we do not ship outside of the US.  We can ship your orders to a US address of a friend, family member or business contact of yours, if they are willing to accept delivery of your order and forward it to you, themselves.  Just provide us with their US address in the "Ship To" section of the order form and we will gladly get your order to your designated contact person within the US.

I want to groom my dog at home and save money.  What equipment and supplies do I need to get started?
Because this has been such a frequently asked question, Stanzee has just created the Grooming At Home  page where she explains what you need and why,  with pictures of each item you need to have a complete home grooming kit.  There is even a printable "Wish List" included so you can decide what you need now, what can wait and what you may only wish for. 

Stanzee and Keeper are so cute, are they real dogs?
YES!  Our Official Spokes Schnauzers are: Stanzee a 12 year old female, Salt & Pepper and Keeper is a 5½ year old male, Black & Silver .  They are Miniature Schnauzers and are the fur-children of our webmaster.  Both dogs are rescues who were found in shelters.  Stanzee is marvelously obedience trained and holds the AKC title of Canine Good Citizen.  Keeper is working towards his CGC now.  Don't tell them they are dogs though.  They both think they are human family members, as they should!  (Sadly, Stanzee died on July 1, 2006 after a short but devastating battle with Lymphosarcoma. she was at least 12 years old.  She was rescued from a shelter 9 years earlier as an adult dog and by her best friend, our Webmaster.  Goodbye Good Girl!)