Policies,
Shipping Info
and
other Important Stuff
At American Pet Pro we are always pleased to serve
you. Your orders will be shipped the day we receive them whenever
possible. We are happy to answer your questions and help you to decide
which products are right for you, just call 1-800-543-9480
between 8:30am & 5:00pm Monday through Friday (PST) or Email
us anytime!
Now kick back and leave everything to
us!
 | Your Order Please!
 | You are welcome to place your order on
this Secure Site 24 hours a day. We have taken
all necessary measures to protect your credit card information by
using SSL (Secure Socket Layer) technology.
 | If you prefer not to give your credit card
info over the internet, we will be happy to take your order by
phone, fax or regular mail.
PHONE:
1-800-543-9480
FAX:
1-510-732-1261
MAIL
TO: AMERICAN PET PRO
22962 CLAWITER ROAD # 20
HAYWARD, CA 94545 |
|
Not
only do we protect your Credit Card info but we also protect
you from annoying sales calls and junk mail. We don't
sell our customer lists to anyone. |
|
|
| There is
no minimum order but we do charge a processing fee of $5.00 for orders
under $50.00 before applicable sales tax, shipping charges or service
charges are added.
|
| C.O.D.
SHIPPING will be charged a $9.00 fee for payment pickup. This
is charged by UPS for all C.O.D. deliveries. Only established customers will
be eligible for C.O.D. shipments.
|
| Free Shipping!
|
Shipping
is Free to your business address  with an order of
$200.00 or more to
California, Nevada, Oregon or Washington* For
all other states within the continental United States, we will pay
half the shipping costs to your business address on orders
of $275.00 and for orders of $550.00 or more, your Business
Address shipping is FREE!*
|
*Free
shipping does not include items marked F.O.B., items drop
shipped directly from the manufacturer, (i.e.: Crates, Cages,
Dryers, Tables, Tubs, etc.) UPS Oversize items or special
handling, Residential addresses or Zip Code Premium Addresses) |
|
|
Actual
freight charges will apply to orders less than the minimum for
free or reduced freight in your area.
|
FIRST
TIME CUSTOMERS: you will receive a courtesy approval notice via
email with your total including any applicable shipping and service
charges for your order and will be given until Noon of the following
business day to approve, cancel or change your order. If you
do not respond to your courtesy email, your order will be shipped
that afternoon exactly as it was ordered. Your invoice is always
included with your order. |
|
RETURNING
CUSTOMERS: Your orders will be shipped immediately without the
courtesy approval notice to avoid delay, since you are aware your
order will be charged the appropriate shipping and services fees and
your invoice will be included in your order. |
|
|
Air
Freight and Saturday Delivery are available at extra cost |
|
| We
Ship only to US addresses
|
We
are able to ship your international order to the US address of your
friend, family member or business contact who will be responsible to
forward your order to you themselves. |
|
|
Shipping
Carriers
|
Although
the online order form says UPS, we reserve the right to chose a
carrier based on the best results we have found to your
area. We may ship UPS, FEDX or any other carrier depending
on service and reliability. |
| IMPORTANT:
Aerosols and Alcohol based products are considered to be flammable or
explosive and are NOT ALLOWED to be shipped by Air. You Must
choose regular ground shipping for these items. |
|
|
How
To Pay For Your Order
|
We
gladly accept Visa, MasterCard and American Express. |
|
|
Return
Policy
|
If
you are not 100% happy with any unused item, we offer a 30 day
credit, exchange or refund. |
|
Returned
items must be in new, saleable condition unless it is
defective.
|
Be
sure returned items are in their original boxes and packaged
properly to prevent damage while shipping. |
|
|
Shipping
fees are not refundable (unless you
received this item in error) |
| SOME
ITEMS, INCLUDING ANY ITEMS DROP SHIPPED FROM THE MANUFACTURER OR
DELIVERED BY MOTOR FREIGHT MUST BE RETURNED DIRECTLY TO THE MANUFACTURER
WHO SHIPPED THE ITEMS. |
|
|
Manufacturer's
Warranties
|
Please
keep all warranties and owner's manuals that come with your
merchandise. If an item becomes defective, please refer to
your warranty information for proper procedures. |
|
|
Backorders
|
We
do our very best to keep the items you need in stock. If
your item is not in stock when you order, it becomes a
"Backorder". We will ship any backorders over
$50.00 just as soon as the merchandise arrives in our warehouse. |
|
For
backorders under $50.00, we ask you to re-order the items you need
when you place your next order |
|
| What to do if your order arrives damaged
| Save all original boxes and packaging
materials for inspection by the carrier if required and notify the
carrier immediately.
| UPS can be reached at 1-800-PICK-UPS
|
|
| Call us (American Pet Pro 1-800-543-9480) for
instructions and replacement of the damaged items. |
|
